LEGAL

Privacy Policy

Last updated 20 September 2026

This policy explains what personal information Drexon Group LLC collects, why we collect it, who we share it with, how long we keep it, and how we protect it. It's written to be read, not survived.

Drexon Group LLC is a Wisconsin limited liability company. "Drexon," "we," and "us" mean Drexon Group LLC. "You" means whoever is reading it — a visitor to this website, a client, or someone who called a business we answer for.

1. Who this policy covers

We handle information about two different groups, and we treat them differently — your rights depend on which group you're in.

• Website visitors — people who use the contact form on drexongroup.com or talk to the demo assistant.
• Callers — people who phone a business that uses our AI answering service.

2. What we collect

From website visitors

Only what you choose to give us in the contact form: your name, your business name, your email address, an optional phone number, and anything you write in the message box. When you submit the form you tick a box confirming you agree to this policy — we keep that record of consent with your enquiry. That's all. We don't run analytics, we don't advertise, and we don't track you across other sites.

If you click "Hear her answer" or "Talk to Athena," you start a voice conversation with our demo assistant (powered by ElevenLabs). That audio and conversation is processed to answer you; see section 5.

From callers

When you call a business that uses our AI answering service, our system answers, and the call may be recorded, transcribed, and summarised so the business doesn't lose your message. We collect what you tell the system: your name, contact details, why you called, and any appointment you book. Our AI discloses at the start of the call that the call may be recorded. If you'd rather not be recorded, say so — the system will offer to take a message another way, or you can ask for a call back.

3. Cookies and similar technologies

This website sets no advertising or tracking cookies and uses no third-party analytics. The only thing we store on your device is a small flag in your browser's local storage that remembers you've seen our cookie notice, so it doesn't reappear on every visit. It's essential, it stays on your device, and it never reaches us.

Third-party features load only when you choose to use them: the Athena voice assistant loads when you click to talk to her, and Stripe checkout opens when you click "Start now." Those providers may then set their own cookies or storage under their own privacy policies. Our fonts are delivered by Google Fonts, which receives your IP address to serve the font files. Full detail is in our Cookie Policy.

4. Why we use it

• To reply to you when you contact us, and to work out whether we're a good fit.
• To deliver the service a client is paying for — answering their calls, capturing leads, and booking meetings.
• To bill clients and keep accurate financial records.
• To report to clients on what was answered, sent, and booked.
• To fix and improve our own systems when something goes wrong.
• To meet legal obligations, and to handle opt-out and deletion requests.

We do not sell personal information, and we never have. We don't share it with anyone for their own marketing, and we don't use it to train third-party AI models.

5. Who we share it with, and how

We're a small company that runs on other companies' software. Every provider below receives only what it needs, over an encrypted connection, and is contractually barred from using it for anything else.

We may also disclose information if the law requires it, or to protect our rights or someone's safety. If we're ever acquired or merged, information may transfer as part of that — we'd tell you before it changed how your information is used.

6. Whose information it is

When we answer calls for a client, that client is responsible for telling their own callers that calls are answered and recorded by an AI system, and for the accuracy of the business information the AI relies on. We act on their instructions. Clients receive a monthly report on their calls and results; they don't get live access to our internal contact database.

7. How we protect it

• Everything travels over encrypted connections (HTTPS/TLS), and our providers encrypt data at rest.
• Our contact database is private by default and enforces row-level security — it can't be read from a browser or by an anonymous request; only our server-side systems can reach it.
• Access is limited to people who need it, and accounts use multi-factor authentication.
• Credentials live in a password manager and in server environment variables, never in documents or messages.

We'll be honest: no system is perfectly secure. If a breach ever affected your information, we'd tell you and the relevant authorities as required by law.

8. How long we keep it

• Contact form submissions — up to 24 months, unless you become a client or ask us to delete them sooner.
• Call recordings, transcripts, and summaries — kept only as long as needed to deliver and report on the service, then deleted.
• Billing records — 7 years, because tax law requires it.

9. Your choices and rights

Whoever you are and wherever you live, you can ask us to:

• tell you what information we hold about you;
• correct it if it's wrong;
• delete it;
• stop contacting you.

Depending on where you live (for example California, or other US states with privacy laws), you may have additional rights, including the right not to be discriminated against for exercising them. Since we don't sell or share personal information for advertising, there's nothing to opt out of on that front. Email salonso@drexongroup.com and we'll action any request within 30 days. We won't charge you, make you create an account, or treat you differently for asking.

10. Children

Drexon sells to businesses. This site isn't directed at children under 13 and we don't knowingly collect their information. If you believe a child has given us information, tell us and we'll delete it.

11. Changes

If we change this policy we'll update the date at the top. If a change materially affects how we use information we already hold about you, we'll make a reasonable effort to tell you directly rather than quietly editing the page.

12. Contact us

Questions, requests, or complaints about privacy go to salonso@drexongroup.com, and a person will read them.

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