LEGAL
Last updated 19 July 2026
These terms govern the services Drexon Group LLC provides. They're written plainly on purpose — you should be able to read them without a lawyer, and you should know what you're agreeing to before you pay us anything.
Drexon Group LLC, a Wisconsin limited liability company · salonso@drexongroup.com · (414) 350-0557
7619 Sheridan Rd #3295, Kenosha, WI 53143
Drexon sells to businesses, not consumers. By subscribing you confirm you're acting for a business and that you're authorised to enter agreements on its behalf. In these terms, "you" means that business.
If you and Drexon have signed a separate written agreement, that agreement controls wherever it differs from this page. These terms fill the gaps; they don't override what you negotiated.
Three plans, all fully managed. You never have to touch the tools.
A website designed and built for your business and launched for you. The $499 is a one-time build fee. The $99/month covers keeping the site managed: hosting, SSL, connecting and serving your domain, uptime monitoring, security patches, and backups, with a named point of contact. The domain itself is registered in your name and remains your property. It does not include content changes or new pages, which are quoted separately.
An AI voice agent (Athena) that answers your inbound calls 24/7, books appointments to your calendar with an email confirmation to your customer, captures leads, produces a summary of every call, and reports monthly.
Storefront and Front Desk together, with the $499 website build fee waived. Everything described above for both plans applies, including that website content changes and new pages are quoted separately.
Work outside these plans is quoted separately. Custom projects are priced above the standard plans and begin with a 50% deposit.
Setup is fast. We build your agent from your website and a short onboarding call, provision a dedicated number, and help you set call forwarding on your existing line. Call answering goes live as soon as your number is connected and your calendar is set up — usually within a few hours, not weeks. You keep your existing business number and carrier, and forwarding is reversible from your phone at any time.
On plans that include call answering (Front Desk and Full House), the service is built to answer 100% of your inbound calls, around the clock. That is the standard we hold ourselves to and report against every month. It is a target we build toward, not a guarantee of a particular business outcome — how many of those calls become booked jobs depends on your market, your pricing, your availability, and how you follow up.
On plans that include a website (Storefront and Full House), we aim to keep your site online and patched, and we monitor it for downtime. We don't guarantee uninterrupted availability, since hosting and network providers sit outside our control, but if your site goes down we treat it as our problem to fix.
If the service falls short in a given month because of something on our side — calls going unanswered when they should have been handled — we keep working at no additional charge until it's right, and we'll add a service that isn't in your plan while we do. That's our commitment instead of a refund, and it's the same for every client.
We attempt the charge on your billing date. If it fails, you get a one-day grace period and an email letting you know. If it's still unpaid the following day, the service pauses automatically — it does not cancel. Everything picks up where it left off as soon as payment goes through. This is the same for every client regardless of how long you've been with us, and it's a payment mechanism, not a penalty.
We don't refund fees for services already delivered. When something goes wrong on our side, we fix it, verify the fix, and then add a service you're not paying for — that's how we make it right, and in our experience it's worth more than the money back.
The one exception: if we take a deposit for a custom project and then conclude we can't build it to our standard, we stop and refund the deposit in full. We'd rather return your money than hand you something we wouldn't run in our own business.
These aren't formalities — the service is legal and effective only if they're true.
We don't have Athena deceive callers about being an AI — she discloses it at the start of every call. We don't make automated outbound calls to consumers on your behalf. We don't work on adult content, gambling, or anything we consider likely to harm the people the service touches. If you ask us to, we'll decline and you can cancel.
You own your data: your customer information, your call and lead records, your brand, and the content you give us. You keep all of it, and you can ask for a copy of your lead data at any time.
We own our systems: our AI agents and their prompts, our automations, workflows, templates, and the methods behind them. Subscribing gives you the use of these while you're a client; it doesn't transfer them. Anything we build specifically for you as a custom project is yours once it's paid for.
We keep your business information confidential and use it only to deliver your service. We ask the same of you regarding our systems and pricing structure. This continues after the relationship ends.
Our service depends on providers including Stripe, ElevenLabs, Telnyx, Supabase, Google, Netlify, and n8n. We choose them carefully and monitor them, but we can't guarantee their uptime and we're not liable for their outages, price changes, or policy changes. If one fails in a way that materially affects your service, we'll tell you, work around it, and credit you if the interruption is significant.
We provide the service with reasonable skill and care, but we don't warrant it will be uninterrupted or error-free, and nothing here guarantees a particular business outcome beyond the commitment in section 5.
To the extent the law allows, our total liability for any claim is capped at the fees you paid us in the three months before the claim arose. We're not liable for lost profits, lost business, or other indirect or consequential losses. Nothing in these terms limits liability for fraud or anything else that can't lawfully be limited.
You can cancel anytime, effective at the end of your paid period. We may end the service with 30 days' notice, or immediately if you breach section 9 or 10, or if payment stays unpaid for 30 days. On termination we stop answering your calls and release your dedicated number, hand over your lead data on request, and delete or retain information as described in our Privacy Policy.
These terms are governed by the laws of the State of Wisconsin, without regard to conflict-of-law rules. Before filing anything, both of us agree to try to resolve the dispute directly — email salonso@drexongroup.com and give us 30 days to sort it out. Most things get fixed at this stage. If that fails, disputes go to the state or federal courts located in Wisconsin, and we both consent to that jurisdiction.
We may update these terms. If a change materially affects an active client, we'll give at least 30 days' notice by email before it applies to you, and you can cancel before it takes effect if you don't agree.
If any part of these terms is unenforceable, the rest stands. Not enforcing something once doesn't waive it. You can't transfer your agreement without our written consent; we may transfer ours if the business is sold. These terms plus any signed agreement are the whole agreement between us.
Questions about these terms go to salonso@drexongroup.com and reach Sebastian directly.